Comparison
FirstReply vs. Crisp
Crisp started as a website chat widget and grew into a shared inbox with WhatsApp, Instagram, Messenger, Telegram, SMS and phone, an AI agent and a help center, priced per workspace with AI credits included in each plan. FirstReply is an AI-first shared inbox for email and social channels, also priced per workspace, with AI included without credits.
At a glance
Both tools price per workspace rather than per seat, which makes them unusually affordable for small teams. Crisp is the pick when your website chat is the main door and you want Telegram, SMS or a help center. FirstReply is the pick when email, social inboxes and app store reviews are the main door and you want AI on every conversation without watching a credit balance.
| Feature | FirstReply | Crisp |
|---|---|---|
| Pricing model | Per workspace, flat monthly price | Per workspace, seats included |
| Starting price | $39 per month | Free for 2 seats; Mini $45 per workspace |
| AI included | All AI features included, no usage fees | AI credits included per plan ($5 to $75), more on demand |
| Free plan or trial | 14-day free trial | Free plan (2 seats, 100 profiles) |
| Best for | Small teams that want AI replies across email and social inboxes at a flat price | Website-first businesses that want a chat widget with many messaging channels |
Feature by feature
Taken from the public product and pricing pages on September 6, 2026.
| Feature | FirstReply | Crisp |
|---|---|---|
| Channels | ||
| Included | Mini and up | |
| Website chat widget | Included | Included |
| Included | Included | |
| Included | Included | |
| Facebook Messenger | Included | Included |
| Included | Not included | |
| App Store and Google Play reviews | Included | Not included |
| Phone and SMS | Not included | SMS and phone |
| Slack, Teams or Discord | Not included | Slack via integration |
| AI | ||
| AI drafts and replies | Included in every plan | Included, paid with AI credits |
| Autonomous AI agent | Auto replies above a confidence threshold, no usage fee | AI agent from Essentials, paid with credits |
| Automatic categorization and priority | Included | Via workflows |
| Sentiment detection | Included | Not listed |
| Translation | Built in (DeepL) | Multilingual AI |
| Extra AI usage fees | None | AI credits beyond the included amount |
| Knowledge base | ||
| Knowledge base for the AI | Included | Essentials and up |
| Knowledge sources synced | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Own help center trains the AI |
| Public help center | Not included | Included |
| Team and workflow | ||
| Shared inbox with assignment | Included | Included |
| Internal notes | Included | Mini and up |
| Reply templates | Included | Shortcuts |
| Custom contact fields | Included | Included |
| Reporting | Included | Essentials and up |
| API and webhooks | REST API, webhooks, MCP server | REST API and webhooks |
| Pricing | ||
| Pricing model | Per workspace, flat monthly price | Per workspace, seats included |
| Starting price | $39 per month (1 inbox, 5 team members) | Free; Mini $45; Essentials $95; Plus $295 per workspace |
| Seats | 5 to 25 team members included | 2 to 20+ seats included |
| Free plan or trial | 14-day free trial | Free plan (2 seats, 100 customer profiles) |
| Billing | Monthly or annual (2 months free) | Monthly or annual |
Prices and features of Crisp were taken from its public pricing and product pages on September 6, 2026, in USD, and may have changed since. Crisp is a trademark of its owner; FirstReply is not affiliated with it. Spotted a mistake? Write to support@firstreply.ai. Crisp pricing page · FirstReply pricing
Where Crisp is strong
- A polished website chat widget with triggers, and a free plan for two seats.
- The widest messaging list in this comparison, including Telegram, Viber, Line, SMS and phone.
- Help center, customer portal and a CRM built in.
- Workflow automation and a large integrations catalog on Plus.
Where FirstReply is strong
- AI is included without credits: auto replies, drafts, summaries, categorization, sentiment, priority and translation on every conversation.
- LinkedIn and App Store or Google Play reviews as native channels.
- Email is included from the first plan; Crisp adds email from Mini.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, so the AI answers from documentation you already maintain.
- Hosted in the EU with a GDPR data processing agreement included.
Which one should you choose?
Crisp is the better fit if
Your customers start in a chat bubble on your website, you want a public help center, and you need channels such as Telegram or SMS.
FirstReply is the better fit if
Your customers arrive by email, WhatsApp, Instagram, Messenger, LinkedIn or app store reviews, and you want AI that classifies and answers for you at a fixed price.
Frequently asked questions
- How do AI credits at Crisp compare with FirstReply?
- Crisp includes $5 to $75 of AI credits per month depending on the plan, roughly 90 to 1,350 automated conversations, and charges for more. FirstReply does not meter AI; auto replies, drafts and classification are part of the plan price.
- Is there a free plan at FirstReply?
- No. FirstReply offers a 14-day free trial and then starts at $39 per month for one inbox and five team members. Crisp's free plan covers two seats and 100 customer profiles.
- Does FirstReply have a website chat widget?
- Yes. FirstReply includes an embeddable website chat widget that you style to match your site, next to email, WhatsApp, Instagram, Facebook Messenger, LinkedIn and app store reviews. Crisp's chat widget is its core product and adds triggers and campaigns on top.
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