Comparison
FirstReply compared with the alternatives
Honest side-by-side comparisons with the support tools you are probably evaluating. Every price comes from the vendor’s public pricing page.
FirstReply vs. Helply
AI-native support platform for B2B SaaS, priced per ticket
- Starting price
- $1 per ticket, minimum 250 tickets a month
- AI included
- AI agent, drafts and account intelligence included
FirstReply vs. Zendesk
The enterprise help desk, with AI sold per resolution and per agent
- Starting price
- $19 per agent (email only), $55 per agent for the Suite
- AI included
- AI agents billed per resolution, copilot $50 per agent a month
FirstReply vs. Freshdesk
Classic email help desk with a customer portal and Freddy AI add-ons
- Starting price
- $19 per agent (Growth, annual)
- AI included
- Freddy AI Agent with 500 sessions included, copilot $29 per agent a month
FirstReply vs. Intercom
The in-app messenger platform with Fin, an AI agent billed per resolution
- Starting price
- $29 per seat (Essential)
- AI included
- Fin AI Agent $0.99 per resolution, copilot $29 per agent a month
FirstReply vs. Help Scout
Friendly shared inbox with Docs, live chat and per-resolution AI Answers
- Starting price
- Free for 5 users; Standard $25 per user
- AI included
- AI drafts included; AI Answers $0.75 per resolution
FirstReply vs. Front
Collaborative inbox for teams, with AI copilot and Autopilot as paid add-ons
- Starting price
- $25 per seat (Starter, up to 10 seats, annual)
- AI included
- Copilot $20 per seat, Autopilot from $0.05 per conversation
FirstReply vs. Crisp
Chat widget first, with a shared inbox and AI paid through credits
- Starting price
- Free for 2 seats; Mini $45 per workspace
- AI included
- AI credits included per plan ($5 to $75), more on demand
FirstReply vs. Tidio
Live chat and chatbots for online shops, with Lyro AI priced per conversation
- Starting price
- Free (50 conversations); Starter $24.17 per month
- AI included
- Lyro AI agent add-on from $32.50 for 50 conversations
Pricing and AI at a glance
The same four facts for every tool, so the models are easy to tell apart.
| Tool | Pricing model | Starting price | AI included | Free plan or trial |
|---|---|---|---|---|
| FirstReply | Per workspace, flat monthly price | $39 per month | All AI features included, no usage fees | 14-day free trial |
| Helply | Per ticket, unlimited seats | $1 per ticket, minimum 250 tickets a month | AI agent, drafts and account intelligence included | No free plan, demo on request |
| Zendesk | Per agent per month | $19 per agent (email only), $55 per agent for the Suite | AI agents billed per resolution, copilot $50 per agent a month | 14-day trial |
| Freshdesk | Per agent per month | $19 per agent (Growth, annual) | Freddy AI Agent with 500 sessions included, copilot $29 per agent a month | Free trial |
| Intercom | Per seat per month plus usage | $29 per seat (Essential) | Fin AI Agent $0.99 per resolution, copilot $29 per agent a month | 14-day trial, no credit card |
| Help Scout | Per user per month | Free for 5 users; Standard $25 per user | AI drafts included; AI Answers $0.75 per resolution | Free plan (5 users, 1 inbox) and 15-day trial |
| Front | Per seat per month, seat caps per plan | $25 per seat (Starter, up to 10 seats, annual) | Copilot $20 per seat, Autopilot from $0.05 per conversation | 14-day trial, no credit card |
| Crisp | Per workspace, seats included | Free for 2 seats; Mini $45 per workspace | AI credits included per plan ($5 to $75), more on demand | Free plan (2 seats, 100 profiles) |
| Tidio | Per billable conversation, 10 seats per plan | Free (50 conversations); Starter $24.17 per month | Lyro AI agent add-on from $32.50 for 50 conversations | Free plan (50 conversations a month) |
Prices in USD from the public pricing pages as of September 2026; they may have changed since. All product names are trademarks of their owners; FirstReply is not affiliated with them.
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