Comparison
FirstReply vs. Front
Front is a collaborative inbox that feels like an email client: shared drafts, comments, rules and workspaces for teams that handle customer email together, with Instagram, Messenger and WhatsApp on the higher plans and AI sold as copilot seats and Autopilot usage. FirstReply is an AI-first shared inbox for email and social channels with every AI feature included in a flat workspace price.
At a glance
Front is the better collaboration tool for larger teams that live in email and need rules, SLAs and workspaces per department. FirstReply is the better AI tool for small teams: it classifies, prioritizes and answers across email, WhatsApp, Instagram, Messenger, LinkedIn and app store reviews without per-seat AI add-ons.
| Feature | FirstReply | Front |
|---|---|---|
| Pricing model | Per workspace, flat monthly price | Per seat per month, seat caps per plan |
| Starting price | $39 per month | $25 per seat (Starter, up to 10 seats, annual) |
| AI included | All AI features included, no usage fees | Copilot $20 per seat, Autopilot from $0.05 per conversation |
| Free plan or trial | 14-day free trial | 14-day trial, no credit card |
| Best for | Small teams that want AI replies across email and social inboxes at a flat price | Teams that want a collaborative email client with rules and shared drafts |
Feature by feature
Taken from the public product and pricing pages on September 6, 2026.
| Feature | FirstReply | Front |
|---|---|---|
| Channels | ||
| Included | Included | |
| Website chat widget | Included | Included |
| Included | Add-on, Meta fees plus 20% | |
| Included | Professional and up | |
| Facebook Messenger | Included | Professional and up |
| Included | Not included | |
| App Store and Google Play reviews | Included | Not included |
| Phone and SMS | Not included | SMS; voice via integrations |
| Slack, Teams or Discord | Not included | Slack |
| AI | ||
| AI drafts and replies | Included in every plan | Copilot add-on, $20 per seat a month |
| Autonomous AI agent | Auto replies above a confidence threshold, no usage fee | Autopilot from $0.05 per conversation |
| Automatic categorization and priority | Included | Via rules and AI tagging |
| Sentiment detection | Included | Not listed |
| Translation | Built in (DeepL) | Not listed |
| Extra AI usage fees | None | Per conversation for Autopilot plus copilot seats |
| Knowledge base | ||
| Knowledge base for the AI | Included | Included |
| Knowledge sources synced | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Own knowledge base, multi-language on Enterprise |
| Public help center | Not included | Included |
| Team and workflow | ||
| Shared inbox with assignment | Included | Included |
| Internal notes | Included | Included |
| Reply templates | Included | Message templates |
| Custom contact fields | Included | Included |
| Reporting | Included | Included |
| API and webhooks | REST API, webhooks, MCP server | REST API, webhooks, integrations |
| Pricing | ||
| Pricing model | Per workspace, flat monthly price | Per seat per month, seat caps per plan |
| Starting price | $39 per month (1 inbox, 5 team members) | $25 per seat (Starter, one channel type); Professional $65; Enterprise $105 |
| Seats | 5 to 25 team members included | Every seat is paid; Starter up to 10, Professional up to 50 |
| Free plan or trial | 14-day free trial | 14-day trial, no credit card |
| Billing | Monthly or annual (2 months free) | Annual prices shown; monthly billing costs 24% more |
Prices and features of Front were taken from its public pricing and product pages on September 6, 2026, in USD, and may have changed since. Front is a trademark of its owner; FirstReply is not affiliated with it. Spotted a mistake? Write to support@firstreply.ai. Front pricing page · FirstReply pricing
Where Front is strong
- Shared drafts, internal comments and assignment feel natural to anyone used to email.
- Rules and up to unlimited workspaces on Enterprise for larger, multi-team setups.
- Slack, SMS and Front Chat alongside email, plus Instagram and Messenger from Professional.
- Smart QA and Smart CSAT add-ons for quality management.
Where FirstReply is strong
- AI drafts, auto replies, categorization, sentiment, priority and translation are included; Front charges $20 per seat for copilot and per conversation for Autopilot.
- $39 per month for five team members; five Front Starter seats cost $125 on annual billing and $155 monthly.
- LinkedIn and App Store or Google Play reviews as native channels, WhatsApp without a 20% surcharge on Meta fees.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites.
- Monthly billing at the same price, no annual commitment.
Which one should you choose?
Front is the better fit if
You have several departments sharing customer email, you rely on rules and workspaces, and you need SLAs and quality reviews across dozens of seats.
FirstReply is the better fit if
You are a team of up to 25 people who want AI to take the first pass on every email and social message, at one predictable price.
Frequently asked questions
- How do Front's AI add-ons compare with FirstReply?
- Front sells its copilot at $20 per seat a month and Autopilot from $0.05 per conversation; both are included only on the Enterprise plan at $105 per seat. FirstReply includes drafts, auto replies, categorization, sentiment, priority and translation in every plan from $39 per month.
- Does FirstReply support WhatsApp without extra fees?
- FirstReply connects WhatsApp Business as a standard channel. Front offers WhatsApp as an add-on and passes Meta's message costs through with a 20% administration fee.
- Can I use FirstReply with more than 25 people?
- The Business plan covers 25 team members and 15 inboxes. Larger teams can talk to us about custom limits; Front's Professional plan caps at 50 seats and Enterprise is unlimited.
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