Comparison
FirstReply vs. Tidio
Tidio is a live chat and chatbot tool built for online shops: a storefront widget, Flows for automation, a ticketing inbox with email, Messenger, Instagram and WhatsApp, and Lyro, an AI agent billed per conversation. FirstReply is an AI-first shared inbox for email and social channels with AI included and unlimited conversations.
At a glance
Tidio is a good fit for ecommerce teams that want a chat bubble and automated flows on the storefront and are happy to pay per conversation. FirstReply fits teams whose customers write emails, social messages and app store reviews, and who want AI on every conversation without a conversation meter.
| Feature | FirstReply | Tidio |
|---|---|---|
| Pricing model | Per workspace, flat monthly price | Per billable conversation, 10 seats per plan |
| Starting price | $39 per month | Free (50 conversations); Starter $24.17 per month |
| AI included | All AI features included, no usage fees | Lyro AI agent add-on from $32.50 for 50 conversations |
| Free plan or trial | 14-day free trial | Free plan (50 conversations a month) |
| Best for | Small teams that want AI replies across email and social inboxes at a flat price | Online shops that want live chat and a chatbot on the storefront |
Feature by feature
Taken from the public product and pricing pages on September 6, 2026.
| Feature | FirstReply | Tidio |
|---|---|---|
| Channels | ||
| Included | Included | |
| Website chat widget | Included | Included |
| Included | Included | |
| Included | Included | |
| Facebook Messenger | Included | Included |
| Included | Not included | |
| App Store and Google Play reviews | Included | Not included |
| Phone and SMS | Not included | Not included |
| Slack, Teams or Discord | Not included | Not included |
| AI | ||
| AI drafts and replies | Included in every plan | Reply assistant on paid plans |
| Autonomous AI agent | Auto replies above a confidence threshold, no usage fee | Lyro AI agent, from $32.50 for 50 conversations |
| Automatic categorization and priority | Included | Via flows and automatic assignment (Growth) |
| Sentiment detection | Included | Not listed |
| Translation | Built in (DeepL) | Not listed |
| Extra AI usage fees | None | Per Lyro conversation and per billable conversation |
| Knowledge base | ||
| Knowledge base for the AI | Included | Lyro knowledge sources |
| Knowledge sources synced | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Website and FAQ import for Lyro |
| Public help center | Not included | Not listed |
| Team and workflow | ||
| Shared inbox with assignment | Included | Included |
| Internal notes | Included | Included |
| Reply templates | Included | Macros (Growth) |
| Custom contact fields | Included | Included |
| Reporting | Included | Advanced analytics from Growth |
| API and webhooks | REST API, webhooks, MCP server | API from Plus |
| Pricing | ||
| Pricing model | Per workspace, flat monthly price | Per billable conversation, 10 seats per plan |
| Starting price | $39 per month (1 inbox, 5 team members) | Free (50 conversations); Starter $24.17; Growth from $49.17; Plus from $300 |
| Seats | 5 to 25 team members included | 10 seats |
| Free plan or trial | 14-day free trial | Free plan (50 conversations a month) |
| Billing | Monthly or annual (2 months free) | Monthly or annual |
Prices and features of Tidio were taken from its public pricing and product pages on September 6, 2026, in USD, and may have changed since. Tidio is a trademark of its owner; FirstReply is not affiliated with it. Spotted a mistake? Write to support@firstreply.ai. Tidio pricing page · FirstReply pricing
Where Tidio is strong
- Storefront live chat with visitor tracking and Flows for pre-sales automation.
- A free plan with 50 conversations a month and 10 seats.
- Shopify, WooCommerce and other ecommerce integrations.
- Lyro can be trained on your website and FAQ in minutes.
Where FirstReply is strong
- Unlimited conversations on every plan; Tidio bills per billable conversation and per Lyro conversation.
- AI drafts, auto replies, categorization, sentiment, priority and translation included, no Lyro add-on.
- LinkedIn and App Store or Google Play reviews next to email, WhatsApp, Instagram and Messenger.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, plus a REST API, webhooks and an MCP server on every plan.
- Hosted in the EU with a GDPR data processing agreement included.
Which one should you choose?
Tidio is the better fit if
You run an online shop, most questions arrive through the chat bubble before checkout, and you want chatbot flows that recover carts and answer shipping questions.
FirstReply is the better fit if
Your support arrives after the sale by email, WhatsApp, Instagram, Messenger, LinkedIn or app store reviews, your volume is unpredictable, and you want one price that does not depend on conversation counts.
Frequently asked questions
- What counts as a billable conversation at Tidio, and how does FirstReply bill?
- Tidio's plans include a number of billable conversations per month, from 50 on the free plan to 250 on Growth, and Lyro AI conversations are bought separately from $32.50 for 50. FirstReply includes unlimited conversations and unlimited AI usage in every plan.
- Does FirstReply have a chat widget or chatbot flows?
- No. FirstReply has no website widget or visual flow builder. Its AI works on incoming email, WhatsApp, Instagram, Messenger, LinkedIn and app store conversations, classifying them and replying automatically above a confidence threshold.
- Which tool is cheaper for a small shop?
- For a handful of chats a month, Tidio's free plan costs nothing. Once you exceed the included conversations or add Lyro, Tidio's costs grow with volume, while FirstReply stays at $39 per month for five team members regardless of volume.
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