Customer Support Assistant for Small Businesses
Scale your customer support without hiring more staff. AI-powered assistant handles routine inquiries 24/7 while your team focuses on growth.
Built for Small Businesses
Common Challenges We Solve
See how FirstReply addresses the specific challenges faced by small businesses.
Hiring dedicated support staff is too expensive when you're just getting started
AI assistant costs less than $100/month and handles unlimited inquiries across all your communication channels
Your small team is overwhelmed answering the same questions repeatedly
AI learns from your knowledge base and handles 80% of routine questions automatically, freeing your team for complex issues
Slow response times are hurting your customer satisfaction scores and reviews
AI responds in seconds 24/7, dramatically improving response times and customer satisfaction ratings
Everything you need to manage your inboxes.
Powerful features that automate your customer support and boost your team's productivity.
FirstReply answers customer questions instantly, so your customers get the help they need without waiting.
Complete Solution
Everything You Need
Comprehensive features designed specifically for small businesses
More productivity, happier customers.
Reporting, priorities, and contacts: everything your team needs to stay on top of support.
Reporting
See how your support is performing at a glance.
Our dashboard shows you the data that matters, so you can make informed decisions and fix the issues that affect customer satisfaction most.
Priority
Never miss an important support request.
Prioritize requests to organize and assign them efficiently. Every request reaches the right person, and important messages never slip through.
Contacts
Organize your contacts and personalize your replies.
Add custom fields to your contacts and fill them from your existing system via our API. FirstReply uses this information to personalize your replies.
See how your support is performing at a glance.
Our dashboard shows you the data that matters, so you can make informed decisions and fix the issues that affect customer satisfaction most.
Never miss an important support request.
Prioritize requests to organize and assign them efficiently. Every request reaches the right person, and important messages never slip through.
Organize your contacts and personalize your replies.
Add custom fields to your contacts and fill them from your existing system via our API. FirstReply uses this information to personalize your replies.
Loved by businesses worldwide.
Our customers spend less time on support and keep their customers happier. Here is what they say about FirstReply.
FirstReply.ai is a great customer support tool that has significantly reduced my team's workload. It automatically categorizes open requests, assigns them to team members, and answers questions in any language. Highly recommend!
Sheryl BergeCEO at Lynch LLC
I have been using FirstReply.ai for a while now, and it has been a great customer support tool. It helps reduce workload and makes answering tickets a breeze. Highly recommend it!
Amy HahnDirector at Velocity Industries
FirstReply is an amazing customer support tool that helps make answering customer inquiries a breeze. It is customizable and helps reduce workload. Highly recommend it!
Leland KiehnFounder of Kiehn and Sons
I am so glad that I found FirstReply.ai. It has been a fantastic customer support tool that helps me answer customer inquiries quickly and easily.
Erin PowlowskiCOO at Armstrong Inc
It answers almost all questions by itself, which is really useful for customers and support agents alike. Customers can even close requests themselves, which makes things easier for everyone.
Peter RenoldsFounder of West Inc
FirstReply.ai is an excellent customer support tool that saves both time and money. Its AI quickly recognizes customer issues and provides the best solution.
Amy HahnDirector at Velocity Industries
Simple pricing, for everyone.
Transparent pricing that grows with your business. Choose the plan that fits your needs.
Basic
For anyone who is just getting started.
$39 /month
- 1 inbox
- 5 team members
- Unlimited conversations
- Unlimited contacts
Startup
For startups and small companies.
$79 /month
- 5 inboxes
- 15 team members
- Unlimited conversations
- Unlimited contacts
- Priority support
Business
For growing businesses with advanced needs.
$199 /month
- 15 inboxes
- 25 team members
- Unlimited conversations
- Unlimited contacts
- Priority support
- Custom integrations
Frequently asked questions
Can't find what you're looking for? Email our support team and we'll get back to you as quickly as possible.
Is there a free trial?
Yes. Every plan starts with a 14-day free trial. No credit card is required, and you can cancel at any time.
Which channels can I connect?
You can connect email (SMTP/IMAP), WhatsApp Business, LinkedIn, X (Twitter), Facebook Messenger, Instagram, and more. All conversations arrive in one shared inbox.
Does FirstReply answer my customers automatically?
That is up to you. FirstReply can answer routine questions automatically, or draft replies for your team to review before they are sent. You always stay in control.
Which languages does FirstReply support?
FirstReply understands and answers in almost any language. Incoming requests are automatically translated into your preferred language, and replies are written in the language of your customer.
Can I cancel my subscription at any time?
Yes. If FirstReply is not the right solution for you, you can cancel your subscription at any time.
What kinds of payment do you accept?
We accept PayPal and all major credit cards including Visa, Mastercard, Discover and American Express.
Will my data be private and safe?
We take data security seriously at FirstReply. Our servers are hosted in a highly secure, GDPR compliant data center, and our application is always up to date with the latest security patches. All plans include SSL encryption to keep your data safe.
How can I delete my account?
You can delete your account at any time in the web application. Log in and go to "Profile" -> "Delete Account".
Transform Your Customer Support Today
Join small businesses saving $3,000+ monthly on support costs. Start with a free 30-day trial of all features.