In één oogopslag
Both tools price per workspace rather than per seat, which makes them unusually affordable for small teams. Crisp is the pick when your website chat is the main door and you want Telegram, SMS or a help center. FirstReply is the pick when email, social inboxes and app store reviews are the main door and you want AI on every conversation without watching a credit balance.
| Functie | FirstReply | Crisp |
|---|---|---|
| Prijsmodel | Per workspace, flat monthly price | Per workspace, seats included |
| Vanafprijs | $39 per month | Free for 2 seats; Mini $45 per workspace |
| AI inbegrepen | All AI features included, no usage fees | AI credits included per plan ($5 to $75), more on demand |
| Gratis plan of proef | 14-day free trial | Free plan (2 seats, 100 profiles) |
| Meest geschikt voor | Small teams that want AI replies across email and social inboxes at a flat price | Website-first businesses that want a chat widget with many messaging channels |
Functie voor functie
Overgenomen van de openbare product- en prijspagina’s op 6 september 2026.
| Functie | FirstReply | Crisp |
|---|---|---|
| Kanalen | ||
| Inbegrepen | Mini and up | |
| Website-chatwidget | Inbegrepen | Inbegrepen |
| Inbegrepen | Inbegrepen | |
| Inbegrepen | Inbegrepen | |
| Facebook Messenger | Inbegrepen | Inbegrepen |
| Inbegrepen | Niet inbegrepen | |
| App Store- en Google Play-reviews | Inbegrepen | Niet inbegrepen |
| Telefoon en sms | Niet inbegrepen | SMS and phone |
| Slack, Teams of Discord | Niet inbegrepen | Slack via integration |
| AI | ||
| AI-concepten en antwoorden | Included in every plan | Included, paid with AI credits |
| Autonome AI-agent | Auto replies above a confidence threshold, no usage fee | AI agent from Essentials, paid with credits |
| Automatische categorisering en prioriteit | Inbegrepen | Via workflows |
| Sentimentherkenning | Inbegrepen | Not listed |
| Vertaling | Built in (DeepL) | Multilingual AI |
| Extra AI-gebruikskosten | None | AI credits beyond the included amount |
| Kennisbank | ||
| Kennisbank voor de AI | Inbegrepen | Essentials and up |
| Gesynchroniseerde kennisbronnen | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Own help center trains the AI |
| Openbaar helpcenter | Niet inbegrepen | Inbegrepen |
| Team en workflow | ||
| Gedeelde inbox met toewijzing | Inbegrepen | Inbegrepen |
| Interne notities | Inbegrepen | Mini and up |
| Antwoordsjablonen | Inbegrepen | Shortcuts |
| Eigen contactvelden | Inbegrepen | Inbegrepen |
| Rapportage | Inbegrepen | Essentials and up |
| API en webhooks | REST API, webhooks, MCP server | REST API and webhooks |
| Prijzen | ||
| Prijsmodel | Per workspace, flat monthly price | Per workspace, seats included |
| Vanafprijs | $39 per month (1 inbox, 5 team members) | Free; Mini $45; Essentials $95; Plus $295 per workspace |
| Gebruikers | 5 to 25 team members included | 2 to 20+ seats included |
| Gratis plan of proef | 14-day free trial | Free plan (2 seats, 100 customer profiles) |
| Facturering | Monthly or annual (2 months free) | Monthly or annual |
Prijzen en functies van Crisp zijn op 6 september 2026 overgenomen van de openbare prijs- en productpagina’s, in USD, en kunnen sindsdien zijn veranderd. Crisp is een merk van de eigenaar; FirstReply is er niet mee verbonden. Fout gezien? Schrijf naar support@firstreply.ai. Prijspagina van Crisp · FirstReply-prijzen
Waar Crisp sterk is
- A polished website chat widget with triggers, and a free plan for two seats.
- The widest messaging list in this comparison, including Telegram, Viber, Line, SMS and phone.
- Help center, customer portal and a CRM built in.
- Workflow automation and a large integrations catalog on Plus.
Waar FirstReply sterk is
- AI is included without credits: auto replies, drafts, summaries, categorization, sentiment, priority and translation on every conversation.
- LinkedIn and App Store or Google Play reviews as native channels.
- Email is included from the first plan; Crisp adds email from Mini.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, so the AI answers from documentation you already maintain.
- Hosted in the EU with a GDPR data processing agreement included.
Welke moet u kiezen?
Crisp past beter als
Your customers start in a chat bubble on your website, you want a public help center, and you need channels such as Telegram or SMS.
FirstReply past beter als
Your customers arrive by email, WhatsApp, Instagram, Messenger, LinkedIn or app store reviews, and you want AI that classifies and answers for you at a fixed price.
Veelgestelde vragen
- How do AI credits at Crisp compare with FirstReply?
- Crisp includes $5 to $75 of AI credits per month depending on the plan, roughly 90 to 1,350 automated conversations, and charges for more. FirstReply does not meter AI; auto replies, drafts and classification are part of the plan price.
- Is there a free plan at FirstReply?
- No. FirstReply offers a 14-day free trial and then starts at $39 per month for one inbox and five team members. Crisp's free plan covers two seats and 100 customer profiles.
- Does FirstReply have a website chat widget?
- Yes. FirstReply includes an embeddable website chat widget that you style to match your site, next to email, WhatsApp, Instagram, Facebook Messenger, LinkedIn and app store reviews. Crisp's chat widget is its core product and adds triggers and campaigns on top.