Deze vergelijking is beschikbaar in het Engels en Duits.
In één oogopslag
Help Scout is hard to beat if you want a free plan, a public Docs site and live chat on your website. FirstReply pulls ahead when AI should do real work on every conversation, when LinkedIn and app store reviews matter, and when you would rather not pay per user and per resolution.
| Functie | FirstReply | Help Scout |
|---|---|---|
| Prijsmodel | Per workspace, flat monthly price | Per user per month |
| Vanafprijs | $39 per month | Free for 5 users; Standard $25 per user |
| AI inbegrepen | All AI features included, no usage fees | AI drafts included; AI Answers $0.75 per resolution |
| Gratis plan of proef | 14-day free trial | Free plan (5 users, 1 inbox) and 15-day trial |
| Meest geschikt voor | Small teams that want AI replies across email and social inboxes at a flat price | Teams that want a friendly email inbox with Docs and live chat |
Functie voor functie
Overgenomen van de openbare product- en prijspagina’s op 6 september 2026.
| Functie | FirstReply | Help Scout |
|---|---|---|
| Kanalen | ||
| Inbegrepen | Inbegrepen | |
| Website-chatwidget | Inbegrepen | Inbegrepen |
| Inbegrepen | Inbegrepen | |
| Inbegrepen | Inbegrepen | |
| Facebook Messenger | Inbegrepen | Inbegrepen |
| Inbegrepen | Niet inbegrepen | |
| App Store- en Google Play-reviews | Inbegrepen | Niet inbegrepen |
| Telefoon en sms | Niet inbegrepen | SMS included, phone via integration |
| Slack, Teams of Discord | Niet inbegrepen | Slack via integration |
| AI | ||
| AI-concepten en antwoorden | Included in every plan | AI drafts included from Standard |
| Autonome AI-agent | Auto replies above a confidence threshold, no usage fee | AI Answers add-on, $0.75 per resolution |
| Automatische categorisering en prioriteit | Inbegrepen | Via workflows |
| Sentimentherkenning | Inbegrepen | Not listed |
| Vertaling | Built in (DeepL) | AI assist translation |
| Extra AI-gebruikskosten | None | $0.75 per AI Answers resolution |
| Kennisbank | ||
| Kennisbank voor de AI | Inbegrepen | Inbegrepen |
| Gesynchroniseerde kennisbronnen | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Docs sites and website content for AI Answers |
| Openbaar helpcenter | Niet inbegrepen | Inbegrepen |
| Team en workflow | ||
| Gedeelde inbox met toewijzing | Inbegrepen | Inbegrepen |
| Interne notities | Inbegrepen | Inbegrepen |
| Antwoordsjablonen | Inbegrepen | Saved replies |
| Eigen contactvelden | Inbegrepen | Inbegrepen |
| Rapportage | Inbegrepen | Inbegrepen |
| API en webhooks | REST API, webhooks, MCP server | REST API and webhooks, rate limits per plan |
| Prijzen | ||
| Prijsmodel | Per workspace, flat monthly price | Per user per month |
| Vanafprijs | $39 per month (1 inbox, 5 team members) | Free for 5 users; Standard $25, Plus $45, Pro $75 per user |
| Gebruikers | 5 to 25 team members included | Every user is a paid seat on paid plans |
| Gratis plan of proef | 14-day free trial | Free plan (5 users, 1 inbox, 1 Docs site) and 15-day trial |
| Facturering | Monthly or annual (2 months free) | Monthly or annual (annual 16% lower) |
Prijzen en functies van Help Scout zijn op 6 september 2026 overgenomen van de openbare prijs- en productpagina’s, in USD, en kunnen sindsdien zijn veranderd. Help Scout is een merk van de eigenaar; FirstReply is er niet mee verbonden. Fout gezien? Schrijf naar support@firstreply.ai. Prijspagina van Help Scout · FirstReply-prijzen
Waar Help Scout sterk is
- A genuinely free plan for five users with one inbox and one Docs site.
- Docs, a public help center that also grounds AI Answers.
- Beacon live chat on your website, plus SMS out of the box.
- A clean, approachable interface with a long track record in small-business support.
Waar FirstReply sterk is
- AI auto replies above a confidence threshold, categorization, sentiment, priority and translation are included; there is no $0.75 per resolution meter.
- LinkedIn and App Store or Google Play reviews in the same inbox as email, WhatsApp, Instagram and Messenger.
- Flat pricing: $39 per month for five team members instead of $125 for five Standard users.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites.
- Hosted in the EU with a GDPR data processing agreement included.
Welke moet u kiezen?
Help Scout past beter als
You need a public help center and a website chat widget, or you are a tiny team that fits into the free plan.
FirstReply past beter als
You want AI to answer and sort conversations for you across email and social channels, and you prefer one workspace price to per-user seats.
Veelgestelde vragen
- Help Scout has a free plan. Why pay for FirstReply?
- Help Scout's free plan covers five users, one inbox and one Docs site without AI Answers. FirstReply starts at $39 per month and includes AI auto replies, drafts, categorization and translation on every conversation, so it pays for itself when AI saves the team a few hours a month.
- Does FirstReply have a public knowledge base like Docs?
- No. FirstReply keeps an internal knowledge base that feeds the AI and can sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, but it does not publish a customer-facing help center.
- How do the AI features compare?
- Help Scout includes AI drafts and summaries on its paid plans and sells AI Answers, its self-service agent, at $0.75 per resolution. FirstReply includes auto replies, drafts, summaries, categorization, sentiment, priority and translation in every plan.