Deze vergelijking is beschikbaar in het Engels en Duits.
In één oogopslag
Choose Helply if you run a B2B SaaS with hundreds of tickets a month and want an agent that can refund, change plans and read your CRM. Choose FirstReply if you want AI replies on every channel your customers actually use, without a ticket minimum or an annual contract.
| Functie | FirstReply | Helply |
|---|---|---|
| Prijsmodel | Per workspace, flat monthly price | Per ticket, unlimited seats |
| Vanafprijs | $39 per month | $1 per ticket, minimum 250 tickets a month |
| AI inbegrepen | All AI features included, no usage fees | AI agent, drafts and account intelligence included |
| Gratis plan of proef | 14-day free trial | No free plan, demo on request |
| Meest geschikt voor | Small teams that want AI replies across email and social inboxes at a flat price | B2B SaaS teams with high ticket volume and CRM plus billing data to connect |
Functie voor functie
Overgenomen van de openbare product- en prijspagina’s op 6 september 2026.
| Functie | FirstReply | Helply |
|---|---|---|
| Kanalen | ||
| Inbegrepen | Inbegrepen | |
| Website-chatwidget | Inbegrepen | Inbegrepen |
| Inbegrepen | Inbegrepen | |
| Inbegrepen | Niet inbegrepen | |
| Facebook Messenger | Inbegrepen | Niet inbegrepen |
| Inbegrepen | Niet inbegrepen | |
| App Store- en Google Play-reviews | Inbegrepen | Niet inbegrepen |
| Telefoon en sms | Niet inbegrepen | SMS |
| Slack, Teams of Discord | Niet inbegrepen | Slack Connect, Teams, Discord |
| AI | ||
| AI-concepten en antwoorden | Included in every plan | Included |
| Autonome AI-agent | Auto replies above a confidence threshold, no usage fee | Resolves tickets and takes actions such as refunds, with escalation thresholds |
| Automatische categorisering en prioriteit | Inbegrepen | Inbegrepen |
| Sentimentherkenning | Inbegrepen | Churn and frustration signals |
| Vertaling | Built in (DeepL) | Not listed |
| Extra AI-gebruikskosten | None | None, included in the ticket price |
| Kennisbank | ||
| Kennisbank voor de AI | Inbegrepen | Inbegrepen |
| Gesynchroniseerde kennisbronnen | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Notion, help desks, docs; drafts articles from recurring tickets |
| Openbaar helpcenter | Niet inbegrepen | Inbegrepen |
| Team en workflow | ||
| Gedeelde inbox met toewijzing | Inbegrepen | Inbegrepen |
| Interne notities | Inbegrepen | Inbegrepen |
| Antwoordsjablonen | Inbegrepen | Inbegrepen |
| Eigen contactvelden | Inbegrepen | Account data from CRM and billing |
| Rapportage | Inbegrepen | Inbegrepen |
| API en webhooks | REST API, webhooks, MCP server | API and a webhook channel |
| Prijzen | ||
| Prijsmodel | Per workspace, flat monthly price | Per ticket, unlimited seats |
| Vanafprijs | $39 per month (1 inbox, 5 team members) | $1 per ticket, minimum 250 tickets a month |
| Gebruikers | 5 to 25 team members included | Unlimited |
| Gratis plan of proef | 14-day free trial | No free plan, demo on request |
| Facturering | Monthly or annual (2 months free) | Annual contract, $3,000 a year minimum |
Prijzen en functies van Helply zijn op 6 september 2026 overgenomen van de openbare prijs- en productpagina’s, in USD, en kunnen sindsdien zijn veranderd. Helply is een merk van de eigenaar; FirstReply is er niet mee verbonden. Fout gezien? Schrijf naar support@firstreply.ai. Prijspagina van Helply · FirstReply-prijzen
Waar Helply sterk is
- The AI agent takes actions in connected systems such as Stripe, Okta and your CRM, and escalates above configurable thresholds.
- Account intelligence flags churn risk, upsell chances, bugs and competitor mentions in every ticket.
- Slack Connect, Microsoft Teams and Discord as support channels, which few tools offer.
- Unlimited seats: the price only grows with ticket volume.
Waar FirstReply sterk is
- Instagram, Facebook Messenger, LinkedIn and App Store or Google Play reviews in the same inbox as email and WhatsApp.
- From $39 per month for a whole workspace, billed monthly, with no 250-ticket minimum and no annual commitment.
- Every AI feature is included: auto replies above a confidence threshold, drafts, summaries, categorization, sentiment, priority and translation.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, plus a REST API, webhooks and an MCP server.
- Hosted in the EU with a GDPR data processing agreement included.
Welke moet u kiezen?
Helply past beter als
Your customers are B2B accounts with contracts, your team works in Slack, and you want an agent that executes refunds and plan changes without a human in the loop.
FirstReply past beter als
You support customers on social channels and app stores as well as email, your volume is below a few hundred tickets a month, and you want predictable pricing that does not grow with every ticket.
Veelgestelde vragen
- How does Helply's per-ticket pricing compare with FirstReply?
- Helply charges $1 per ticket with a minimum of 250 tickets a month on an annual contract, so the entry price is $3,000 a year. FirstReply starts at $39 per month for one inbox and five team members, with unlimited conversations and monthly cancellation.
- Does FirstReply have an autonomous AI agent like Helply?
- FirstReply answers automatically when its classification confidence is above the threshold you set and drafts a reply for a team member otherwise. It does not execute actions in third-party systems such as refunds; those stay with your team.
- Which channels does each tool support?
- Helply covers email, a chat widget, in-app messaging, Slack Connect, Microsoft Teams, Discord, WhatsApp and SMS. FirstReply covers email, a website chat widget, WhatsApp, Instagram, Facebook Messenger, LinkedIn and App Store and Google Play reviews.