In één oogopslag
Tidio is a good fit for ecommerce teams that want a chat bubble and automated flows on the storefront and are happy to pay per conversation. FirstReply fits teams whose customers write emails, social messages and app store reviews, and who want AI on every conversation without a conversation meter.
| Functie | FirstReply | Tidio |
|---|---|---|
| Prijsmodel | Per workspace, flat monthly price | Per billable conversation, 10 seats per plan |
| Vanafprijs | $39 per month | Free (50 conversations); Starter $24.17 per month |
| AI inbegrepen | All AI features included, no usage fees | Lyro AI agent add-on from $32.50 for 50 conversations |
| Gratis plan of proef | 14-day free trial | Free plan (50 conversations a month) |
| Meest geschikt voor | Small teams that want AI replies across email and social inboxes at a flat price | Online shops that want live chat and a chatbot on the storefront |
Functie voor functie
Overgenomen van de openbare product- en prijspagina’s op 6 september 2026.
| Functie | FirstReply | Tidio |
|---|---|---|
| Kanalen | ||
| Inbegrepen | Inbegrepen | |
| Website-chatwidget | Inbegrepen | Inbegrepen |
| Inbegrepen | Inbegrepen | |
| Inbegrepen | Inbegrepen | |
| Facebook Messenger | Inbegrepen | Inbegrepen |
| Inbegrepen | Niet inbegrepen | |
| App Store- en Google Play-reviews | Inbegrepen | Niet inbegrepen |
| Telefoon en sms | Niet inbegrepen | Niet inbegrepen |
| Slack, Teams of Discord | Niet inbegrepen | Niet inbegrepen |
| AI | ||
| AI-concepten en antwoorden | Included in every plan | Reply assistant on paid plans |
| Autonome AI-agent | Auto replies above a confidence threshold, no usage fee | Lyro AI agent, from $32.50 for 50 conversations |
| Automatische categorisering en prioriteit | Inbegrepen | Via flows and automatic assignment (Growth) |
| Sentimentherkenning | Inbegrepen | Not listed |
| Vertaling | Built in (DeepL) | Not listed |
| Extra AI-gebruikskosten | None | Per Lyro conversation and per billable conversation |
| Kennisbank | ||
| Kennisbank voor de AI | Inbegrepen | Lyro knowledge sources |
| Gesynchroniseerde kennisbronnen | Notion, GitHub, GitBook, ClickUp, Monday, help desks, websites | Website and FAQ import for Lyro |
| Openbaar helpcenter | Niet inbegrepen | Not listed |
| Team en workflow | ||
| Gedeelde inbox met toewijzing | Inbegrepen | Inbegrepen |
| Interne notities | Inbegrepen | Inbegrepen |
| Antwoordsjablonen | Inbegrepen | Macros (Growth) |
| Eigen contactvelden | Inbegrepen | Inbegrepen |
| Rapportage | Inbegrepen | Advanced analytics from Growth |
| API en webhooks | REST API, webhooks, MCP server | API from Plus |
| Prijzen | ||
| Prijsmodel | Per workspace, flat monthly price | Per billable conversation, 10 seats per plan |
| Vanafprijs | $39 per month (1 inbox, 5 team members) | Free (50 conversations); Starter $24.17; Growth from $49.17; Plus from $300 |
| Gebruikers | 5 to 25 team members included | 10 seats |
| Gratis plan of proef | 14-day free trial | Free plan (50 conversations a month) |
| Facturering | Monthly or annual (2 months free) | Monthly or annual |
Prijzen en functies van Tidio zijn op 6 september 2026 overgenomen van de openbare prijs- en productpagina’s, in USD, en kunnen sindsdien zijn veranderd. Tidio is een merk van de eigenaar; FirstReply is er niet mee verbonden. Fout gezien? Schrijf naar support@firstreply.ai. Prijspagina van Tidio · FirstReply-prijzen
Waar Tidio sterk is
- Storefront live chat with visitor tracking and Flows for pre-sales automation.
- A free plan with 50 conversations a month and 10 seats.
- Shopify, WooCommerce and other ecommerce integrations.
- Lyro can be trained on your website and FAQ in minutes.
Waar FirstReply sterk is
- Unlimited conversations on every plan; Tidio bills per billable conversation and per Lyro conversation.
- AI drafts, auto replies, categorization, sentiment, priority and translation included, no Lyro add-on.
- LinkedIn and App Store or Google Play reviews next to email, WhatsApp, Instagram and Messenger.
- Knowledge sync from Notion, GitHub, GitBook, ClickUp, Monday, help desks and websites, plus a REST API, webhooks and an MCP server on every plan.
- Hosted in the EU with a GDPR data processing agreement included.
Welke moet u kiezen?
Tidio past beter als
You run an online shop, most questions arrive through the chat bubble before checkout, and you want chatbot flows that recover carts and answer shipping questions.
FirstReply past beter als
Your support arrives after the sale by email, WhatsApp, Instagram, Messenger, LinkedIn or app store reviews, your volume is unpredictable, and you want one price that does not depend on conversation counts.
Veelgestelde vragen
- What counts as a billable conversation at Tidio, and how does FirstReply bill?
- Tidio's plans include a number of billable conversations per month, from 50 on the free plan to 250 on Growth, and Lyro AI conversations are bought separately from $32.50 for 50. FirstReply includes unlimited conversations and unlimited AI usage in every plan.
- Does FirstReply have a chat widget or chatbot flows?
- No. FirstReply has no website widget or visual flow builder. Its AI works on incoming email, WhatsApp, Instagram, Messenger, LinkedIn and app store conversations, classifying them and replying automatically above a confidence threshold.
- Which tool is cheaper for a small shop?
- For a handful of chats a month, Tidio's free plan costs nothing. Once you exceed the included conversations or add Lyro, Tidio's costs grow with volume, while FirstReply stays at $39 per month for five team members regardless of volume.